1. What are the benefits of having my garments dry cleaned?

2. How do I know which of my garments to dry clean?

3. What exactly happens to my clothes when they are dry cleaned?

4. How soon should I dry clean my garments after wearing?

5. I'm ready to store my out-of-season garments. Do I need to clean them prior to storing?

6. I've got a beautiful vintage wedding gown - but it has yellowed. Can it be restored?

7. Does having my clothes dry cleaned regularly mean that they will not last as long?

8. I brought my clothes in for cleaning and they now have spots that were not there before. What happened?

9. I booked a residential cleaning service with Prestige, must I be home for the cleaning?

10. Who will be performing the cleaning service in my home?

11. Do I need to purchase or provide access to any cleaning supplies such as vacuums, liquid cleaners or mops?

12. What happens to my pets during the cleaning?

13. What if something is damaged or broken during the cleaning?

1. What are the benefits of having my gaments dry cleaned?

Dry cleaning removes any dirt, oil and debris form the garment, including body oils, food oils and wax. With a pre-treatment, dry cleaning can also remove tougher stains such as coffee and perspiration. Once your garments have been cleaned, they are finished. This process makes the garment look as good as new and corrects any mishaps such as missing buttons or crooked pleats.

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2. How do I know which of my garments to dry clean?

Just about any quality fabric should be dry cleaned. Satin, silk, chiffon, tulle, wool, acetate, linen, organza, 4-ply polyester and any fabrics lined in leather or suede should all be dry cleaned. Also, any clothing with embellishments such as fancy beadwork, rhinestones or sequins should be professionally cleaned. You may also check the labels of your clothing for proper care.

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3. What exactly happens to my clothes when they are dry cleaned?

Your garments are closely inspected prior to cleaning. Pockets are emptied, buttons are protected, zippers are checked. Stains are pre-treated prior to being treated with the dry cleaning solution, steam and vacuumed.

After cleaning, your garments are finished and pressed. The final touches include replacing missing buttons, small repairs and packaging.

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4. How soon should I dry clean my garments after wearing?

Hard to remove stains such as food, drink and perspiration typically set in within 48 hours. It is best to bring your garments in for a cleaning as soon as possible to avoid yellowing, discoloration and weakening of the fabric.

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5. I'm ready to store my out-of-season garments. Do I need to clean them prior to storing?

It is extremely important to have your garments cleaned prior to placing them in storage. Even if clothing appears to be clean, invisible stains and debris such as perfume, body oil, food stains, etc. can discolor and ruin fabric.

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6. I've got a beautiful vintage wedding gown - but it has yellowed. Can it be restored?

Your vintage wedding gown can be transformed into a gleaming shade of white, provided that the material is not too dry and brittle to endure the necessary treatments.

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7. Does having my clothes dry cleaned regularly mean that they will not last as long?

Quite the opposite. Regular dry cleaning prolongs the life of your clothing by removing stains and dirt that would have otherwise become embedded in your clothing and eroded the fabric.

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8. I brought my clothes in for cleaning and they now have spots that were not there before. What happened?

Among a dry cleaner's worst enemies are "invisible stains" like spray from a grapefruit or apple, hair spray or perfume. It is normally these types of stains that consumers see on freshly cleaned garments, making them protest, "That wasn't there when I gave it to you!"

"Invisible" stains such as fruit juice, hairspray or cologne can reveal themselves when exposed to heat during processing. These stains can not be removed by dry cleaning alone, a specialized treatment is necessary. If you are aware of such a stain on one of your garments, please inform your technician so they may remove the potential discoloration before the stain sets.

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9. I booked a residential cleaning service with Prestige, must I be home for the cleaning?

You do not need to be home for your cleaning. Many of our clients prefer to have their homes cleaned while they are at work.

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10. Who will be performing the cleaning service in my home?

Several of our seasoned housekeepers will perform the cleaning service in your home. Our housekeepers have passed background investigations and will not smoke, use appliances, eat or drink in your home. We make an effort to have the same team perform each cleaning in your home.

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11. Do I need to purchase or provide access to any cleaning supplies such as vacuums, liquid cleaners or mops?

Prestige will provide necessary supplies when the cleaning takes place in a building that normally utilizes Prestige's services. In a building that is not normally serviced by Prestige, the customer will supply the materials. If you have specific cleaning agents or appliances you would prefer to use, you may supply the items.

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12. What happens to my pets during the cleaning?

You can rest assured that your pets will remain indoors and safe during your cleaning. We ask that aggressive animals such as large dogs be confined to an area where they cannot harm the maids.

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13. What if something is damaged or broken during the cleaning?

Our maids take extra precaution to ensure that your household items are safe. On the rare occasion that an accident does happen, Prestige will repair or replace the damaged item.

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